Frequently Asked Questions
- What time is check in and check out?
- Check-in is from 9:00. Check-out at 12.00 (midday).
- Can I leave the room late?
- No.
- Can I choose the type of bed in my room? (Large bed – two beds)
- Yes.
- Do the rooms have a balcony or terrace? Can I reserve one?
- Yes. No.
- Are there non-smoking rooms?
- No.
- How many storeys does the building have? Is there a lift?
- Yes.
- Is there air conditioning in the rooms? Does it work all year round?
- Yes, in the summer months.
- Is your hotel adapted for the handicapped?
- No.
- Can you keep my luggage when I leave the room?
- Yes.
- Is there a safe place to park my car? How much does it cost?
- There are various garages near the Hostel.
- Does the hotel have an Internet or e-mail terminal for guests?
- WiFi Area throughout the hostel.
- Is it wireless?
- Yes.
- Do you have a quiet, romantic room? How can I reserve it?
- No.
- What languages are spoken in Reception?
- Spanish, French.
- Where may I rent a car?
- At reception.
- How far are you from the Puerta del Sol?
- 15 minutes' walk.
- How far are you from the Prado Museum?
- 15 minutes' walk.
- How much does a taxi from the airport cost? How long does it take?
- It costs around €25 and takes about 20 minutes (depending on traffic).
- In what kind of a neighbourhood are you?
- Peaceful, central.
- I am travelling to attend a trade fair at IFEMA: will it be easy to reach from your hotel?
- From the metro, no more than 15 minutes.
